Refund policy

Welcome to Klever Kick. We value customer satisfaction and aim to provide a transparent, reliable, and fair return experience for every order placed through our store.

Please review the information below regarding returns, exchanges, refunds, and related policies.

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return:

  • Items must be returned within 30 days of the delivery date
  • Products must be unused, unworn, and in new condition
  • Items should be returned in their original packaging whenever possible
  • Proof of purchase or order confirmation may be required

We currently accept returns from customers located in:

  • Australia
  • United States
  • Canada
  • United Kingdom

Exchanges

We accept exchanges for eligible products within the 30-day return window.

If you would like to exchange an item for a different size or replacement, please contact our support team before returning the product so we can assist you with the exchange process.

Return Method

All approved returns must be sent back by mail to our return facility.

Return Process

  1. Contact our customer support team at support@kleverkick.com
  2. Request return authorization
  3. Return label Customer's responsibility
  4. Securely package the item
  5. Ship the return package to the return address listed below

Return Shipping Fees

We aim to keep our return process clear and straightforward.

  • Return labels are available for download and printing
  • No restocking fees are charged
  • A flat return shipping fee of $57.00 applies to approved returns unless otherwise stated

Return shipping costs may be deducted from the refund amount where applicable.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Refunds are generally processed within 10 business days
  • Financial institutions or payment providers may require additional time to complete the transaction

Original shipping charges may not be refundable unless the item received was defective, damaged, or incorrect.

Damaged, Defective, Or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Our support team will review the issue and work to provide an appropriate resolution as quickly as possible.

Non-Returnable Situations

Returns may not be accepted for:

  • Products showing signs of use or wear
  • Items damaged after delivery due to misuse
  • Returns requested after the 30-day return period
  • Products returned without sufficient packaging or missing important components

Return Address

Klever Kick
10 June St
Seven Hills, NSW 2147
Australia

Contact Us:

Registered Business Address:
10 June St,
Seven Hills, NSW 2147,
Australia

Email:
support@kleverkick.com
Phone:
+61 469 057 075
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (AEST)