Frequently Asked Questions (FAQ)

Welcome to the FAQ page for Klever Kick. We created this page to answer the most common questions our customers ask about orders, shipping, payments, returns, and general shopping information.

If you need additional assistance, our support team is always happy to help.

General Questions

What is Klever Kick?

Klever Kick is an online store focused on providing customers with a secure, reliable, and customer-friendly shopping experience. We are committed to transparent service, responsive support, and dependable order handling for customers in Australia, the United States, Canada, and the United Kingdom.

Where is Klever Kick located?

Our registered business address is:

Klever Kick
10 June St
Seven Hills, NSW 2147
Australia

How can I contact customer support?

You can reach our support team through the following contact methods:

Email: support@kleverkick.com
Phone: +61 469 057 075

Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (AEST)

Orders & Payments

How do I place an order?

Simply browse our website, add your selected products to the cart, and proceed to checkout. Once payment is successfully completed, you will receive an order confirmation email.

What payment methods do you accept?

We accept secure and widely trusted payment methods available during checkout, including major credit cards and supported digital payment services.

Available payment options may include:

• Visa

• Mastercard

• American Express

• PayPal

• Apple Pay

• Google Pay

• Shop Pay

Payment availability may vary depending on your location.

Is my payment information secure?

Yes. Klever Kick uses secure checkout technology and trusted payment providers to help protect customer payment information during transactions.

Can I cancel or change my order?

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, changes may no longer be possible.

Will I receive an order confirmation email?

Yes. After your order is successfully placed, you will receive a confirmation email containing your order details and payment confirmation.

Shipping Information

Which countries do you ship to?

We currently ship to:

• Australia

• United States

• Canada

• United Kingdom

How long does shipping take?

Estimated delivery times depend on the shipping method selected at checkout.

Shipping Method	Estimated Delivery Time
Express Shipping	5–7 business days
Standard Shipping	7–10 business days
Free Shipping	10–15 business days

Delivery estimates include processing and transit times.

How long does order processing take?

Orders are typically processed within 1–2 business days (Monday–Friday).

What is your daily order cut-off time?

Our daily order cut-off time is:

03:00 PM (AEST)

Orders placed after this time may begin processing on the next business day.

Which shipping carriers do you use?

Depending on the destination country and shipping method selected, orders may be delivered through trusted carriers such as:

• Australia Post

• USPS

• UPS

• FedEx

• DHL Express

• Canada Post

• Royal Mail

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take up to 24–48 hours to appear after shipment confirmation.

Returns & Refunds

What is your return policy?

We accept returns for both defective and non-defective products within 30 days of delivery.

Returned items must be unused and in new condition.

Do you accept exchanges?

Yes. We accept exchanges for eligible products within the approved return period.

Is there a return shipping fee?

Yes. Approved returns are subject to a flat return shipping fee of $57.00 unless otherwise stated.

Do you charge restocking fees?

No. We do not charge restocking fees.

How long does it take to receive a refund?

Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.

What should I do if my order arrives damaged or incorrect?

Please contact our support team as soon as possible with:

• Your order number

• A description of the issue

• Photos of the product and packaging if applicable

We will review the issue and work to resolve it promptly.

Product Information

Are your products new?

Yes. We only sell new products.

Will products look exactly like the photos?

We work hard to display product images and descriptions as accurately as possible. However, slight differences in color or appearance may occur depending on screen settings or product updates.

Are products inspected before shipping?

Yes. Orders are reviewed and carefully prepared before shipment to help ensure products arrive in good condition.

Security & Privacy

Do you share customer information?

No. Customer information is handled responsibly and according to our Privacy Policy. We do not sell personal customer information to third parties.

Is your website secure?

Yes. Klever Kick uses secure technologies designed to help protect customer information and maintain a safe shopping environment.

Contact Us:

Registered Business Address:
10 June St,
Seven Hills, NSW 2147,
Australia

Email:
support@kleverkick.com
Phone:
+61 469 057 075
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (AEST)